Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Vellor Systems LLC ("Company," "we," "us," or "our"), a Wyoming-registered limited liability company, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Vellor Systems LLC provides AI-powered automation solutions, customer relationship management (CRM) system setup, voice AI agent deployment, workflow automation, lead management, and related technology consulting services. Our services include but are not limited to:

• CRM setup, configuration, and management
• AI voice agent development and deployment
• Automated workflow and pipeline creation
• Lead generation and follow-up automation
• SMS and email marketing automation
• Appointment booking system setup
• Technology consulting and support

3. SMS & Text Message Communications

As part of our services, Vellor Systems LLC may send you SMS/text messages for the following purposes:

• Appointment Reminders: Confirmation and reminder messages for scheduled strategy calls and consultations.
• Service Follow-Up: Follow-up communications regarding your AI automation system setup, onboarding status, and account updates.
• Lead Notifications: Real-time notifications about new leads, booked appointments, and pipeline activity within your CRM system.
• Promotional Updates: Information about new features, services, case studies, and special offers from Vellor Systems.

Opt-Out Instructions: You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from Vellor Systems LLC unless you re-subscribe. For assistance, reply HELP or contact us at (323) 703-4640.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies; you may receive up to 15 messages per month. Vellor Systems LLC is not responsible for any charges incurred from your mobile carrier.

Carrier Liability Disclaimer: Carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and their affiliates) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator. T-Mobile is not liable for delayed or undelivered messages.

4. Age Restriction

Our services are intended for individuals who are at least 18 years of age. By using our services and providing your phone number, you confirm that you are at least 18 years old. We do not knowingly collect personal information from or send communications to individuals under the age of 18. If we learn that we have collected information from a person under 18, we will promptly delete that information.

5. User Obligations

You agree to provide accurate and complete information when using our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to use our services in compliance with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable state and federal privacy laws.

6. Payment Terms

Fees for our services are outlined in your service agreement or subscription plan. All fees are non-refundable unless otherwise stated. We reserve the right to modify our pricing with 30 days advance notice. Failure to pay fees when due may result in suspension or termination of services.

7. Intellectual Property

All content, software, technology, and materials provided by Vellor Systems LLC remain the intellectual property of Vellor Systems LLC or its licensors. You are granted a limited, non-exclusive, non-transferable license to use our services for their intended purpose. Custom configurations and workflows created for your account are owned by you, but the underlying technology and templates remain our property.

8. Limitation of Liability

To the maximum extent permitted by law, Vellor Systems LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. Our total liability shall not exceed the amount paid by you for the services in the twelve (12) months preceding the claim.

9. Termination

Either party may terminate the service agreement with 30 days written notice. We reserve the right to suspend or terminate your access to our services immediately if you violate these Terms of Service or engage in any activity that may harm our business or other users.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.

11. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including data collected through SMS communications. By using our services, you acknowledge that you have read and understand our Privacy Policy.

12. Contact Information

For questions about these Terms of Service, please contact us at: