Terms of Service

1. Agreement to Terms

By accessing or using the website (vellor-systems.com) and services provided by Vellor Systems LLC, Vellor Systems LLC ("Company," "we," "us," or "our"), a Wyoming-registered limited liability company, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our services. These Terms constitute a legally binding agreement between you and Vellor Systems LLC.

2. Description of Services

Vellor Systems LLC provides AI-powered automation solutions, customer relationship management (CRM) system setup, voice AI agent deployment, workflow automation, lead management, and related technology consulting services. Our services include but are not limited to:

• CRM setup, configuration, and management
• AI voice agent development and deployment
• Automated workflow and pipeline creation
• Lead generation and follow-up automation
• SMS and email marketing automation
• Appointment booking system setup
• Technology consulting and ongoing support

3. Eligibility

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using our services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

4. User Obligations

By using our services, you agree to:

• Provide accurate, current, and complete information during registration and throughout the use of our services.
• Maintain the confidentiality of your account credentials and restrict access to your account.
• Accept responsibility for all activities that occur under your account.
• Use our services in compliance with all applicable federal, state, and local laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable privacy laws.
• Not use our services for any unlawful, harmful, or fraudulent purposes.
• Not attempt to reverse-engineer, decompile, or disassemble any aspect of our technology.
• Not interfere with or disrupt the integrity or performance of our services.

5. SMS & Text Message Communications

As part of our services, Vellor Systems LLC may send you SMS/text messages for the following purposes:

• Appointment Reminders: Confirmation and reminder messages for scheduled strategy calls and consultations.
• Service Follow-Up: Follow-up communications regarding your AI automation system setup, onboarding status, and account updates.
• Lead Notifications: Real-time notifications about new leads, booked appointments, and pipeline activity within your CRM system.
• Promotional Updates: Information about new features, services, case studies, and special offers from Vellor Systems.

Opt-Out Instructions: You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from Vellor Systems LLC unless you re-subscribe. For assistance, reply HELP or contact us at (857) 707-3740.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies; you may receive up to 15 messages per month. Vellor Systems LLC is not responsible for any charges incurred from your mobile carrier.

Carrier Liability Disclaimer: Carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and their affiliates) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator. T-Mobile is not liable for delayed or undelivered messages.

6. Payment Terms

Fees for our services are outlined in your individual service agreement or subscription plan. By engaging our services, you agree to the following payment terms:

• All fees are due as specified in your service agreement.
• Payments are non-refundable unless otherwise stated in writing.
• We reserve the right to modify pricing with 30 days advance written notice.
• Failure to pay fees when due may result in suspension or termination of services.
• You are responsible for all applicable taxes associated with your use of our services.
• Late payments may be subject to interest charges as permitted by applicable law.

7. Intellectual Property

All content, software, technology, trademarks, and materials provided by Vellor Systems LLC remain the exclusive intellectual property of Vellor Systems LLC or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use our services for their intended purpose during the term of your agreement.

Custom configurations, workflows, and automations created specifically for your account are owned by you. However, the underlying technology, templates, frameworks, and proprietary methodologies remain the property of Vellor Systems LLC. You may not reproduce, distribute, modify, or create derivative works from our proprietary materials without prior written consent.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the course of the service relationship. Confidential information includes business strategies, client data, technical specifications, pricing, and any other information designated as confidential. This obligation survives the termination of the service agreement.

9. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, Vellor Systems LLC disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or completely secure. We do not guarantee specific results from the use of our services, including but not limited to lead generation numbers, revenue increases, or conversion rates.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Vellor Systems LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, resulting from your use of or inability to use our services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to Vellor Systems LLC in the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vellor Systems LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

12. Termination

Either party may terminate the service agreement with 30 days written notice. We reserve the right to suspend or terminate your access to our services immediately and without prior notice if you:

• Violate these Terms of Service
• Engage in any activity that may harm our business, reputation, or other users
• Fail to pay fees when due after reasonable notice
• Use our services for unlawful purposes

Upon termination, your right to use our services will immediately cease. Sections relating to intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

13. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Wyoming.

14. TCPA Compliance & Consent

Vellor Systems LLC operates in full compliance with the Telephone Consumer Protection Act (TCPA). By providing your phone number and opting in to receive SMS messages, you provide your express written consent to receive recurring automated text messages from Vellor Systems LLC. You must be at least 18 years of age to opt in to SMS communications.

Opt-in method: Consent is collected via website forms with an SMS consent disclosure at vellor-systems.com/book-demo and via our chat widget on vellor-systems.com.

No sharing: We do not share, sell, or rent your phone number or SMS opt-in data with third parties or affiliates for promotional or marketing purposes. Consent is not required as a condition of purchase.

15. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including data collected through SMS communications. Our Privacy Policy also contains details about our SMS opt-in process, data security practices, cookie usage, and your rights regarding your personal data. By using our services, you acknowledge that you have read and understand our Privacy Policy and SMS Terms & Conditions.

16. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated by posting the updated Terms on our website with a revised "Last updated" date. Your continued use of our services after any modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy, SMS Terms & Conditions, and any applicable service agreements, constitute the entire agreement between you and Vellor Systems LLC regarding your use of our services and supersede all prior agreements, understandings, and communications, whether written or oral.

19. Contact Information

For questions about these Terms of Service, please contact us at: