Privacy Policy

1. Information We Collect

Vellor Systems LLC ("Company," "we," "us," or "our"), a Wyoming-registered limited liability company, collects the following types of information:

• Personal Information: Name, email address, phone number, business name, and mailing address provided through our forms, consultations, or service agreements.
• Business Information: Industry, company size, current technology stack, and business goals shared during consultations.
• Usage Data: Website browsing activity, IP address, browser type, device information, and pages visited.
• Communication Data: Records of calls, text messages, and emails exchanged through our platform or services.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI automation and CRM services
• Communicate with you about our services, appointments, and updates
• Send SMS and email notifications related to your service
• Improve and optimize our products and services
• Comply with legal obligations
• Protect against fraud and unauthorized access

3. SMS/Text Message Opt-In & Communications

When you provide your phone number through our website forms, booking pages, or during consultations, you may opt in to receive SMS/text messages from Vellor Systems LLC. By checking the SMS consent checkbox on our forms, you expressly consent to receive recurring automated SMS text messages and calls, including:

• Appointment reminders and confirmations
• Service follow-up communications
• Promotional offers and updates about our services
• Account notifications and status updates

Opt-in process: Consent is obtained via an optional checkbox on our website forms (e.g., the strategy call booking form at vellor-systems.com/book-demo). Checking the box indicates your express written consent under TCPA. Consent is not required to make a purchase or use our services.

Opt-out: You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies; up to 15 messages per month. Message and data rates may apply.

4. Mobile Information Sharing

We do not share, sell, rent, or disclose your mobile phone number or any personal information collected through our SMS opt-in process with third parties or affiliates for promotional or marketing purposes. Your mobile information is used solely for the purposes described in this Privacy Policy, including delivering the SMS communications you have consented to receive.

Third-party service providers (such as our CRM platform and messaging API providers) may have access to your phone number strictly for the purpose of delivering messages on our behalf. These providers are contractually prohibited from using your information for any other purpose.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party tools and platforms used to deliver our services (e.g., CRM platforms, communication APIs, payment processors).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at contact@vellorsystems.com or call (323) 703-4640.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

12. Contact Information

For questions about this Privacy Policy, contact us at: